Refund & Return Policy
We value our customers and want you to be completely satisfied with your purchase. Please read our Refund & Return Policy carefully.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in the original packaging
- The product must be in the same condition as you received it
- Proof of purchase (order number or receipt) is required
Certain items are non-returnable, including:
- Customized or personalized products
- Perishable goods
- Digital products or downloadable items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–10 business days
- The amount will be credited back to your original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account
- Then contact your bank or payment provider
- If the issue persists, contact us at [your email address]
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us with product photos.
Shipping Costs
- Return shipping costs are non-refundable
- If the return is due to our mistake (wrong or damaged item), we will cover the shipping cost
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
📧 hukammerayaqa@gmail.com